IT Support Technician

Bessemer Management is a transportation organization comprised of a family of 5 logistics/trucking companies with 90+ years of experience operating in multi-faceted transportation modes. We are a dynamic and growing organization. We’re adding a full-time IT Support team member in our Cleveland, Ohio office that will be responsible for all levels of technical support for users on-site and remotely through in-person, phone, and email support.

In this role, you will be involved in the day-to-day maintenance of an IT environment made up of 100+ servers across 2 states, 350+ workstations, and a variety of enterprise-level software. If you’re looking for a challenging, constantly evolving work environment where everything you do has a direct, immediate impact on the company, this role could be a great fit for you. 

Job-Specific Responsibilities & Duties Include:

• Troubleshooting software and hardware issues on desktops, laptops, and mobile phones 
• Interacting with end users to independently resolve problems concerning system function 
• Installing, configuring, and maintaining enterprise software 
• PC configuration and regular maintenance of PCs 
• Regularly updating customers on ongoing trouble tickets 
• Creating and modifying documentation for new and changing processes 
• Establishing, building, and maintaining good working client relationships 

Experience with the following technologies is a plus:

• Microsoft Exchange 
• SQL Server 
• Citrix Virtual Apps and Desktop 
• PowerShell 
• Enterprise antivirus 
• Enterprise spam filters 
• Enterprise level firewalls 
• DNS 
• Collaboration software (Zoom, Teams, etc.) 
• Switching and routing infrastructure 

You are our ideal candidate if you:

• Have strong technical skills in addition to desktop and server administration experience. 
• Are proficient in Windows-based operating systems and MS Office. 
• Have a bachelor’s degree or equivalent work experience in a similar position.
• Enjoy helping others. 
• Are willing to “roll up your sleeves” to get the job done and would say you have a strong work ethic. 
• Are a self-driven, self-starter. 
• Are a strong communicator, whether in-person, on the phone, or using email. 
• Enjoy learning and would describe yourself as a “lifelong learner.” 
• Can multi-task and manage projects from start to finish without losing track of details. 
• Would describe yourself as someone who works logically through situations or problems. 
• Value follow-up and believe it’s important to make sure that everyone around you has the information they need so nothing “falls through the cracks.” 
• Ask questions when you don’t fully understand something or need help. 
• Can manage priorities based on direction and guidance from your supervisor.
• Are able to handle conflict resolution/de-escalation of difficult situations with the backing of your supervisor.
• Would describe yourself as organized (or more organized) than most other people you know. 
• Have the ability to instruct/teach/walk others through step-by-step processes. 
• Can work both alongside a team and independently. 
• Have a knack for problem-solving and creative thinking. 
• Have a positive attitude and friendly demeanor that allows you to cultivate professional working relationships with those around you. 

Benefits:

• Monday through Friday, 8:30 AM to 5:00 PM (on-site schedule) 
• Performance-based bonus plan 
• Comprehensive benefits package including medical, dental, vision, and life insurance 
• 401(k) with company match 
• Vacation and holiday pay 
• Paid parental leave 

Physical Demands of the Position: 
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds. 

About Our Company: 
Based in Cleveland, Ohio, Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. Our family of five trucking companies—Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express—is comprised of a network of 2,600+ trucks and 220+ terminals primarily located across the Midwest, South, and Northeast. 

To apply, go to https://bessemeremployment.com/it-support-technician/ or email your resume to Kristen Steele, Director of Human Resources & Communications, at kristens@bessemermgmt.com.